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1. What is CritterKorner.com?

CritterKorner.com is a neutral online marketplace connecting buyers and sellers of aquatic pets, plants, and supplies. We provide a platform where enthusiasts can discover unique products and connect with trusted vendors.

2. How do I register for an account?

Click the “Register” button on our homepage and choose either a buyer or seller account. Complete the registration form and verify your email address to get started.

3. How do I list a product for sale?

Registered sellers can log in to their vendor dashboard and select “Create a Listing”. Follow the prompts to add product details, upload images, set pricing, and specify shipping options.

4. Is it safe to purchase on CritterKorner.com?

Yes, our platform is designed to facilitate secure transactions. However, since CritterKorner.com acts solely as a marketplace, all negotiations, communications, and resolutions are handled directly between buyers and sellers.

5. What payment methods are accepted?

CritterKorner.com integrates with WooCommerce, allowing for secure payments through major credit/debit cards, PayPal, and other supported gateways.

6. How is shipping handled?

Shipping is managed by the individual sellers. Each product listing provides shipping details and estimated delivery times based on the seller’s policies.

7. What if I have an issue with my order?

CritterKorner.com is a neutral platform. We do not participate in dispute resolution. All issues should be resolved directly between the buyer and the seller. Please review the seller’s policies on their store page for guidance.

8. How can I update my account information?

After logging in, navigate to the “My Account” section where you can update your profile details, shipping address, payment methods, and other personal preferences.

9. How do I become a seller on CritterKorner.com?

Simply register for a vendor account. Once your account is approved, you can access your vendor dashboard to manage product listings and monitor your sales.

10. Where can I find your Terms and Conditions?

Our full Terms and Conditions and Privacy Policy are available in the footer of every page. These documents outline your responsibilities as a user and clarify that CritterKorner.com does not mediate disputes between buyers and sellers.